Reference: Telekom
Telekom Wholesale optimises contract management with Genius Intelligence
Customer
Telekom
- Services: AI-powered contract management
- Sector: Telecommunications
The challenge
It is no longer possible to keep track of contracts manually
At Telekom Wholesale, contracts form the basis of cooperation with partners. They define products and services, volumes, commitments, prices and quality parameters. Some comprise up to ten appendices and documents. This has resulted in over 7,000 active contract documents, with more added in the international business.
Some of these contracts date from previous years; they are scanned but not digitised. And many terms do not take effect immediately, but depend on volumes or quality parameters. Therefore, they must be checked regularly, not just upon conclusion.
The starting point was therefore not a question of technology, but a very practical one: are all commercial agreements correctly recorded, is billing being done correctly? In a workshop with subject matter experts, it quickly became apparent that manual checking with this
the volume of documents cannot be maintained.
„With 7,000 contract documents that's a never-ending story. And that's when the idea came up together in the workshop to try it with AI„, says Olaf Suemegh, Project Manager for Strategic Projects, Telekom Wholesale
Solution
First check what is already on the market, then iteratively refine it
Before deciding on an external supplier, the project team examined which AI solutions were already available within the group. Similar approaches were found, but they did not solve the specific problem. The tested models yielded inconsistent results.
How inconsistent it was was shown particularly clearly by one test: the first ten paragraphs of a contract were analysed cleanly, followed by evaluations of paragraphs 11 and 12. Neither of these actually existed in the contract.
Through contact with Genius Bytes, an initial test run with a single contract took place. The result was positive, so further test contracts followed and from that came the decision to work with Genius Intelligence.
The rollout has been iterative ever since: the questions put to the system are continuously refined, answers are checked, and unsuitable results are filtered out. In addition, evaluation criteria and audit questions have been implemented. When contract content is analysed, Genius Intelligence immediately provides what staff should check within it, such as whether an item has been billed or a commitment has been fulfilled.
A conscious focus is placed on reduction. What is sought is not the standard billing and not the usual commercial agreement, but the bespoke solution that nobody considers in everyday operations. Every analysis remains traceable back to the original document: the contract document and contract passage sit alongside it, and every statement can be verified.
Data security and data transparency were a given throughout the entire selection process. GDPR compliance was a prerequisite, accompanied by the group's internal audit processes. The ISO 27001 certification of Genius Bytes met this requirement.
„Data security and data transparency are an important factor for us when introducing artificial intelligence. GDPR compliance must be ensured. And that also gives employees the reassurance that we are using artificial intelligence sensibly and purposefully.„, so Olaf Suemegh, Project Manager Strategic Projects, Telekom Wholesale
Your reasons
Why organisations worldwide trust Genius Bytes
For over two decades, Genius Bytes has been helping companies and public institutions to organise their document and business processes securely, efficiently and digitally.
Our manufacturer-independent software solutions combine innovation, data protection and practical implementation - for sustainable digitalisation.
- 25+ Years of experience
- 1.000+ Customers worldwide
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Result
Stable results, expansion planned
The project is still in the implementation phase. What can be said at this point in time: the results are stable. What proved decisive was less the individual hit than the repeatability. Checks run multiple times lead to consistent results, and that is precisely what builds confidence in the solution.
The feedback from the departments has been positive. Those who work extensively with contracts are now coming forward on their own initiative to have their contract portfolios checked as well. Traceability was important for acceptance: every analysis refers to the specific contract passage. There are already considerations for the next steps. Further process steps are conceivable, such as linking it with billing or risk management. In principle, all contract content can be checked in this way.
One question regularly arises in AI projects: will this replace jobs? At Telekom Wholesale, the answer is clear. Genius Intelligence is intended to support, not replace. Humans remain responsible for checking whether contract contents have actually been implemented, as well as continuously monitoring the AI itself.
Quote
"What is also important, and this gives confidence in the solution, is that these are not one-off successes, but repeated cycles that are reviewed and consistently lead to the same results."
